Case Studies by Industry
Travel & Hospitality:
Leading Sightseeing cruise company, hosting 5,000+ events annually with attendance of over 400,000 guests, increases bookings 10% using Buzzient. Social media engagement with customer’s allowed for opportunities to attract repeat customers and mitigate complaints. Buzzient Sentiment Index and real-time social monitoring solution improved and reinforced customer service performance.
Retail:
High end retailer holding company uses social channels to boost net revenues 5%. Reports generated inside of Buzzient provided executive team with socialmedia data aggregated from various brands across multiple networks. Buzzient Sentiment Index created a standardized view of social customer satisfaction.
Gaming & Entertainment:
The leader in social gaming applications reduces staffing costs while increasing customer conversion with Buzzient driven social analysis. Monitoring social application reviews delivered additional insights. This monitoring solution combined reviews from multiple distribution platforms into one key performance indicator.
Manufacturing:
Global commercial aerospace manufacturer was able to increase brand awareness through the use of social media and Buzzient. Buzzient gave this manufacturer consistent sentiment metrics that could be compared against multiple competitors. Weekly reports of various trends and product segments allowed high level decisions to be made about the direction of their branding.
Telecommunications:
International telecommunications company, providing a variety of both B2C and B2B services, experiences dramatic reduction in churn rate with increased market expansion by leveraging Buzzient’s social monitoring solution. Buzzient’s monitoring and engagement solutions allowed support staff to triage customer issues in seconds.
