Overview
Buzzient Overview Sheet (click image to open as PDF)
Why Buzzient Matters to Your Organization
You want to grow your business by acquiring new customers and retaining existing customers. Buzzient enables you to do just that by leveraging social media networks – a powerful, ever-changing channel – on an enterprise scale. Convert social media activity to sales, quickly uncover prospects in decision-making stages and gain insights on your target market’s behavior and sentiment. Improve service to existing customers through Buzzient by monitoring and processing customer issues. Decrease response time by eliminating any manual processes for social media engagement and monitoring. Deploy targeted loyalty offerings through social media.
Don’t toss out your current CRM and ERP systems. Leverage tools you already have to manage social media interactions and initiatives. Magnify the value of your existing data and processes by incorporating social media activities into your systems and workflow.
Social Media Integration for Enterprise Applications
Buzzient™ Enterprise enables your organization to interact with customers and on social networks directly through your CRM application interface. Track Twitter, Facebook, YouTube, blogs and other networks using our patented technology that automatically harvests and analyzes content from social media.
Translate online buzz and social data into actionable information by integrating Buzzient Enterprise with your existing CRM package. Users sort posts by a variety of configurable parameters. Our system cuts through noise with user-defined filters. Automatically create support requests or leads from social media posts using rules, ad hoc triage processes, or one-click from posts. Analyze sentiment and other powerful social data: activity trends over time, across product lines and against competitors.
Compliance requirements? No problem. Audit-ready reporting functionality is included.
Buzzient Enterprise is built like a business application. Efficient, fully customizable dashboards give you an immediate overview of what is going on. Automated alerts can be sent to your mobile device. One-click reports in PowerPoint and Word are at your fingertips. And a reliable, enterprise-class infrastructure runs in the background.
Business Application Integration
Buzzient Enterprise lets you use your existing business processes and customer support infrastructure to handle the new demands of social media. Buzzient Enterprise provides seamless integration with business applications such as CRM systems (like Oracle CRM On Demand, Siebel, Salesforce.com). This enables you to track engagement and interact efficiently with priority issues and important users from the social web.
