Buzzient Social2CRM

Buzzient Social2CRM

Buzzient Social2CRM brings social media content and direct response capabilities into your existing CRM applications and workflows. Buzzient Social2CRM is the first and only social media solution with the flexibility to integrate with an on-premise or cloud-based CRM system.

• Improve service to existing customers through Buzzient by monitoring and processing customer issues.


Buzzient Social2CRM Overview Sheet (click image to open PDF)

• Decrease response time by eliminating any manual processes for social media engagement and monitoring.
• Deploy targeted loyalty offerings through social media.
• Convert social media activity to sales, quickly uncover prospects in decision-making stages and gain insights on your target market’s behavior and sentiment.

Buzzient Social2CRM Features:

• Track Twitter, Facebook, YouTube, blogs and other networks using our patented technology that automatically harvests and analyzes content from social media sources.
• Schedule and publish broadcast posts to multiple social media channels and monitor reach and click-throughs.
• Sort posts by a variety of configurable parameters. Our system cuts through noise with user-defined filters.
• Automatically create support requests or leads from social media posts using rules, ad hoc triage processes, or one-click from posts.
• Analyze sentiment and other powerful social data: activity trends over time, across product lines and against competitors.
• Fully customizable dashboards give an immediate overview of what is going on.
• Meet compliance standards with built-in, audit-ready reporting. One-click reports in PowerPoint and Word.