Buzzient Social2Chat
Buzzient Social2Chat identifies customer interactions best suited for chat sessions with your customer service agents. With Buzzient, you can sort through posts about your brand and support representatives can reply back to customers over social media with a link to chat in the response.
Buzzient Social2Chat Fact Sheet (click image to open PDF)
Agents see the full social media thread that initiated the chat session inside their engagement console window.
Buzzient Social2Chat Features:
- Social media engagement within Online Chat applications
- Real-time analysis of Twitter and Facebook
- Replies from Agent contain a branded, shortened link to a chat
- Social Media conversation information presented in Agent console view
- Extensive Analytics and Alert Features
- Audit record/trail for compliance and tracking
