Buzzient provides a complete suite of products for enterprises to leverage existing operations and monetize social media.
We offer a choice of solutions to integrate with your existing enterprise applications and workflows for core business operations like customer support, marketing and loyalty management. We also offer stand-alone social media applications.
Buzzient Social2CRM: Fully Integrated Social Operations
Buzzient Social2CRM integrates customer social media into existing business processes and workflows. CRM system integration helps you seamlessly track social engagement, automatically create service requests/leads and interact efficiently with customers over social networks. Leverage your existing infrastructure – Oracle CRM On Demand, Siebel, and other systems – to create new revenue opportunities and improve customer service. Learn more about Buzzient Social2CRM.
Buzzient Social2Chat: Instant Social Response
Social2Chat connects online chat with social media. Add links to social media posts to direct customers to online line chat sessions. Integration with Chat console interface gives agents a more complete view of the customer interaction. Learn more about Social2Chat.
Buzzient Social2Enterprise: Social Insights
Buzzient Social2Enterprise keeps tabs on the conversations happening on social media networks about your brand, your products and your competitors. Our proprietary sentiment algorithm makes sense of the chatter and charts customers’ opinions over time. Learn more about Buzzient Social2Enterprise.
Buzzient Publish2Social: Social Posting and Campaign Management
Buzzient Publish2Social streamlines social media publishing efforts for Facebook and Twitter. Schedule posts for multiple accounts, upload images, track reach and click-through rates – all from one easy to use interface. Available as a stand-alone offering. Learn more about Buzzient Publish2Social.
