Buzzient

Customer Support Integration

Customers are discussing problems and issues on social media sites all the time. Helping them proactively can make all the difference. And you can identify problems very early, before they hit your call center. Buzzient Enterprise™ enables you to identify the most important support cases in social media and can send them immediately to your internal systems, so you can leverage your existing support infrastructure.

Lead Generation

Buzzient Enterprise™ integrates seamlessly with popular CRM systems such as Oracle CRM On Demand, Salesforce.com and SugarCRM. Our system helps you find sales opportunities online and send leads automatically to your CRM system. This gives you instant, efficient integration of social media into your existing sales processes.

Real-time Tracking and Alerts

The social web happens in real time. Buzzient Enterprise™ tracks Twitter and other highly dynamic sources around the clock. Any Tweet about your brands and products is in our system within seconds, ready for further analysis. And we can send you a real-time alert if something important happens. 
Alerts can be routed to existing business applications or to mobile devices such as iPhones and BlackBerries.

Unlimited Custom PowerPoint Reports and Visualization

Buzzient Enterprise™ lets you create an unlimited number of custom reports at no additional cost. At Buzzient, we're database guys. We keep all this information in a highly flexible data structure that allows a huge range of analysis options. And we have the technology to visualize these results. Our custom reporting functionality even generates Word and PowerPoint documents with the latest social media insights. This allows you to focus on the really important tasks.

Unlimited Historical Data from the Deep Web

The social web didn't just start yesterday. Many discussion forums and social networks have been around for many years. That's why Buzzient developed technology to harvest historical data from the Internet many years back, collecting terabytes of content from the social web.

This gives you the capability to backtest previous campaigns and correlate social media information with business indicators such as revenue numbers or support case levels. Most social media monitoring tools only look at the shallow web, but Buzzient provides you insights into the deep web.

Available as Hardware and Software Appliance Versions

We understand the needs of enterprise customers, and we know that many corporations don't want to use hosted Software-as-a-Service products. Security and availability considerations can require a locally installed version, particularly when it comes to sensitive analytics. That's why Buzzient Enterprise™ is available in both a hardware and a software appliance version. The hardware appliance comes as a pre-configured server machine. The software appliance lets you install a Buzzient Enterprise™ instance on you virtualization infrastructure. This provides full control and maximum flexibility for enterprise-class integration. 

Sentiment Analysis with Competitive Monitoring

Buzzient Enterprise™ uses sophisticated Natural Language Processing to identify what people are saying about your brands and products. Our sentiment index shows how positive or negative people's opinions currently are. And we provide the same data for your competitors, so you know immediately where you stand in the market.

Topic Analysis

We constantly track what the most discussed topics in your market are. This helps you to recognize trends and identify key concerns your customers have. Buzzient Enterprise™ can also automatically identify which of your competitors people mention most frequently in connection with your own products. 

Search Keyword Identification

Our technology can provide lists of high-impact keywords that can be used for search marketing campaigns. Don't just guess what your customers are searching for, find out by listening to their online conversations.
Because we analyze conversations in real-time, we can find emerging keywords before people are bidding for them on Google Adwords and other ad systems. This provides you with a first-mover advantage and tangible cost savings.  

Opinion Leader Tracking

We can tell you who the most influential opinion leaders in your market are and what they think about you. From highly aggregated metrics down to the individual user post, you get access to everything you need to know about these key influencers.

Share of Voice Analysis

Social media marketing is all about getting attention and winning mind share in today's crowded media world. Our Share of Voice analysis shows you how your brand is doing compared to your competitors. We measure the relative volume of online conversations, and since we have years of historical data, we can tell you how your share developed in the past as the result of previous marketing campaigns.

Product-level Analysis

Buzzient Enterprise™ goes beyond pure brand tracking to detailed analysis on the product level. We can tell you how opinions about your products (and your competitors') develop over time, what people like and dislike and which websites are the most influential information sources for a certain product category.