Buzzient

Buzzient makes social media data operationally executable with integrations to:

• Oracle CRM On Demand
• Salesforce.com
• SugarCRM, and more 

The world of social media is converging with established CRM.  The primary value of this convergence is the identification, classification and support of new and existing customers.  Sales 2.0 and Service 2.0 are combining to create "Social CRM."

Buzzient Enterprise provides seamless integration with CRM applications such as Oracle CRM On Demand, Salesforce.com and SugarCRM so you can bring this exponentially-growing and highly valuable source of data into your CRM workflows.

Drive increased sales by using Buzzient to discover interest-oriented social media posts.  More and more people are identifying buying interest in online conversations.  Take advantage of these suspects/prospects/leads by getting them into your lead qualification process. The platform can automatically create these posts as Leads in your CRM system where they can follow your lead qualification workflow. 

Enhance customer service and satisfaction by using Buzzient to uncover posts about issues, problems or dissatisfaction about your company or products.  The platform can automatically create these as Service Requests or Cases in your CRM system where they follow your support workflow.  People are talking about their product problems on Facebook, social networks, discussion boards, Twitter, and more.  Catch and resolve issues early before they result in more posts and more support cases.

	Buzzient automatically harvests, stores and analyzes social web content about your company, products, topics and competitors.

Use Buzzient Enterprise for application-to-application integration.				Use Buzzient Enterprise as a transparent social media integration platform.
Buzzient aggregates this social media data and enables you to discover leads, uncover issues and problems and learn from an extensive set of analytics through the Buzzient application.				Buzzient aggregates and delivers this social media data within the CRM application. Discover leads, uncover issues and problems and leverage community-generated solutions from social media without having to use a separate application. (Buzzient is the only company that enables Oracle CRM users to track social media interactions within Oracle CRM.)
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Create Leads, Solutions or Service Requests / Cases automatically, or on an ad hoc basis, directly from the Buzzient application to your CRM system.  Get social media data into your Lead and Support workflows.				Get valuable social media posts into lead qualification, customer service, solution approval, etc. workflows in the CRM system.  Engage with authors using the mode they use and are comfortable with such as Twitter, blog, forum, etc. without leaving the CRM application.
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				Whether selling or servicing, leverage social media knowledge and analytics about your customer from within the CRM application.  Buzzient's transparent integration enables you to take Sales 2.0 and Service 2.0 to the next level.
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