Buzzient Enterprise Achieves Oracle Validated Integration with Oracle CRM On Demand
Integration to more effectively capture, manage, analyze and make actionable Social media within Oracle CRM On Demand Release 19
Boston, MA September 27, 2011 – Buzzient, a Gold level member of Oracle® PartnerNetwork (OPN), today announced it has achieved Oracle Validated Integration of Buzzient™ Enterprise with Oracle CRM On Demand Release 19. The combination of Buzzient Enterprise with Oracle CRM On Demand enables capture, management, deep analysis, and interaction via social media from within exiting enterprise application workflows. With this integration, companies can monitor, act upon and track social media alongside other forms of customer data within familiar partner tools.
To achieve Oracle Validated Integration, Oracle partners are required to meet a stringent set of requirements that are based on the needs and priorities of the customers. Social media sources such as Facebook, Twitter, and blogs are captured and presented within the Oracle CRM On Demand interface. Customers can apply powerful yet easy to use filtering and analysis tools to help distill the data down as well as interact with customers over social media outlets within the Oracle CRM On Demand interface.
“Organizations today understand the benefits of social media applications – from improved customer service and customer loyalty, to better products and services,” said Buzzient CEO, Timothy Jones. “Without integration to a company’s existing customer service and management systems, however, there is a far greater chance for wrong, inappropriate, or inefficient responses, which can result in missed sales opportunities or turn minor customer annoyances into major public crises.”
“Oracle Validated Integration applies a rigorous technical review and test process,” said Kevin O’Brien, senior director, ISV and SaaS Strategy, Oracle. “Achieving Oracle Validated Integration through Oracle PartnerNetwork gives our customers confidence that the integration between Buzzient Enterprise and Oracle CRM On Demand Release 19 has been validated and that the products work together as designed. This helps reduce risk and improves the implementation cycles for our joint customers.”
Buzzient Enterprise offers these groundbreaking features:
- Automatic and ad hoc Service Request, Solution and Lead creation from social media posts
- Easily reply directly back to customers or on corporate Social Media pages
- Fully automated data collection from millions of online sources
- Monitoring of social media such as Facebook, Twitter, YouTube, iTunes, and blogs
- Extensive Alert, Notification and Analytics Features
- Identification of most important websites and high-impact advertising opportunities
About Oracle Validated Integration
Oracle Validated Integration through the Oracle PartnerNetwork gives customers confidence that the integration of complementary partner software products with Oracle Applications and Oracle Technology (including Oracle Enterprise Manager, Oracle Content Management, and Oracle Identity Management) have been validated and the products work together as designed. This can help reduce risk, improve system implementation cycles, and provide for smoother upgrades and simpler maintenance. Oracle Validated Integration applies a rigorous technical process to review the integrations of third-party software to Oracle Applications and Technology products, including productized repeatable integrations from system integrators. Oracle provides access to Oracle Applications and Technology software, tools, technical resources and training to assist partners in developing integrations based on Oracle standards and best practices. Partners who have successfully validated their integrations are authorized to use the “Oracle Validated Integration” logo. For more information, please visit Oracle.com athttp://www.oracle.com/us/partnerships/solutions/index.html.
About Oracle PartnerNetwork
Oracle PartnerNetwork (OPN) Specialized is the latest version of Oracle’s partner program that provides partners with tools to better develop, sell and implement Oracle solutions. OPN Specialized offers resources to train and support specialized knowledge of Oracle products and solutions and has evolved to recognize Oracle’s growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to differentiate through Specializations. Specializations are achieved through competency development, business results, expertise and proven success. To find out more visit http://www.oracle.com/partners.
Buzzient uses patent-pending technology to automatically collect information from social media sources in real-time, analyze the content based on customer specifications, then turn this social media data into actionable information through integration with CRM and contact center applications. The Buzzient Enterprise™ solution gives customers everything they need to leverage existing sales and customer support processes in the world of social media. The company is based in Boston’s Innovation District. For more information please visit: www.buzzient.com