http://www.buzzient.com/blog Enterprise-Class Social Media Analytics Tue, 27 Jul 2010 03:22:06 +0000 http://backend.userland.com/rss092 en It's been an exciting week with the announcement of our partnership with Interactive Intelligence. There's been a great deal of interest and we're looking forward to bringing our joint offering to customers. As the press release mentions, the combination of Buzzient Enterprise with Interactive Intelligence gives contact centers a ... http://www.buzzient.com/blog/2010/07/can-contact-centers-handle-the-social-media-channel-yes/ One of the unique abilities of Buzzient is our ability to integrate with enterprise business applications, notably Oracle. Through Buzzient, users of Oracle CRM can create sales leads or customer support tickets based on what people are saying on Facebook, Twitter, and other social media. We've posted a presentation for the ... http://www.buzzient.com/blog/2010/07/oracle-crm-roadmap/ This is a bit overdue, but we've quietly released support for monitoring games on Facebook, iTunes, MySpace, and other major platforms. We've actually had this capability deployed with a major customer since last year, but now that we're getting more questions about it, we might as well 'fess up. The growth ... http://www.buzzient.com/blog/2010/06/buzzient-releases-support-for-social-games/ We've had a GREAT time at the annual Oracle Conference for Retail vertical customers, CrossTalk. As a part of Buzzient's partnership with Oracle, we had the opportunity to address the entire audience during the general session. It's very clear to smart retailers that social media is impacting their industry, particularly when ... http://www.buzzient.com/blog/2010/06/presentation-at-oracle-crosstalk-2010/ We're speaking at the Oracle Retail CrossTalk conference this year. We're humbled and proud to be a partner of Oracle, and enthusiastic about sharing our experiences with enterprise-class use of social media. Retail is a logical vertical industry for social media applications; over 80% of US adults are on social media ... http://www.buzzient.com/blog/2010/06/buzzient-at-oracle-retail-crosstalk-2010/ Buzzient was just written up in Techcrunch. http://techcrunch.com/2010/05/01/advice-from-founders-who-bootstrapped-their-way-to-success-2/ The most important theme in this article IMHO,  is customer focus. We at Buzzient realize that we're nothing without our great customers. I wanted to say a quick word of "Thanks" to those companies such as Credit Suisse, Motley Fool, Perkin Elmer, Credit Suisse, ... http://www.buzzient.com/blog/2010/05/recent-techcrunch-article/ When the news that the SEC is suing Goldman Sachs for fraud broke last Friday, activity in social media picked up immediately. And the online verdict was clear: The story is extremely damaging to Goldman's reputation. Buzzient's automated sentiment analysis algorithm constantly analyzes online sentiment from millions of posts in real-time. ... http://www.buzzient.com/blog/2010/04/the-goldman-sachs-lawsuit-in-online-buzz/ Sorry for the sporadic posts since we fired up the blog, but we assure you it's because things have never been better and busier here at Buzzient! Currently I'm on my way back from the KANA Customer Summit (we were one of the partner sponsors) where we met great ... http://www.buzzient.com/blog/2010/04/customer-service-and-support-when-customers-arent-talking-to-you/ Whew...things have been flying here at Buzzient, so much so that blog posting got pushed back. Just a few updates for our friends: - 6 new customer signings, including a bulge bracket investment bank, leading life sciences infrastructure company, SEO/SEM Agency, University and others. - Multiple new releases, including the Santa Release ... http://www.buzzient.com/blog/2010/03/quick-updates/ "That sounds great. Where do I start?" This is a common theme we hear. Let's say your company makes the business decision to take advantage of social media. But now what? Just figuring out where to begin can be a challenge. The focus of this post ... http://www.buzzient.com/blog/2009/12/leveraging-the-social-media-channel-crm-for-lead-generation-and-customer-service/